Website: NovaCrown.store
Last Updated: October 15, 2026
At Nova Crown, we want our customers to have a clear and reliable shopping experience. This Return and Refund Policy explains the conditions and procedures for returning products and requesting refunds for watches purchased through our website.
This policy applies to eligible orders shipped to customers in the United States.
1. Return Period
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the following conditions generally apply:
- The product must be purchased directly from NovaCrown.store.
- The watch should be returned in its original condition, unworn or lightly tried on, with all accessories, manuals, tags, and included components.
- Original packaging, including the watch box and protective materials, should be included where reasonably possible.
- Proof of purchase or an order number must be provided.
Watches may be subject to inspection upon return. Products that show signs of wear, scratches, resizing, water exposure, or modification may require individual assessment before a return is approved.
2. How to Request a Return
To initiate a return, please contact our customer support team with the following information:
- Your full name
- Order number
- Product name
- Reason for the return
- Photos or videos showing the issue, if the product is damaged, defective, or incorrect
Email: info@novacrown.store
Our support team will review your request and provide return instructions, including the appropriate return address and shipping arrangements.
Please do not ship a product back before receiving return instructions from our team.
3. Restocking Fees
Nova Crown does not charge restocking fees for eligible returns.
Customers will not be charged a restocking fee simply for returning an eligible product within the applicable return period.
Any applicable return shipping costs, where legally permitted and communicated to the customer in advance, will be explained before the return is completed.
4. Return Shipping Costs
- Damaged, defective, incorrect, or materially misdescribed products: Nova Crown will work with the customer to arrange an appropriate resolution. We will cover reasonable return shipping costs where applicable under this policy and the law.
- Change of mind or other non-defective returns: Return shipping costs may be the customer’s responsibility, provided this is permitted by applicable law and the relevant terms were disclosed before purchase.
Because watches are delicate, high-value items, we recommend returning them with a trackable and insured shipping service, packed securely in the original box where possible. Please contact our support team before arranging return transportation.
5. Refund Policy
Once the returned product has been received and inspected, we will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method whenever possible.
Please allow 5–10 business days after refund approval for the refund to be processed by our payment provider. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
If a refund is delayed beyond the stated processing period, please contact info@novacrown.store.
6. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as reasonably possible.
Include your order number and clear photos or videos of the issue where available. Our team will review the circumstances and explain the available options, which may include a replacement, repair, refund, or another appropriate remedy.
We will handle such claims in accordance with applicable consumer protection laws.
7. Order Cancellations
If you wish to cancel an order, contact info@novacrown.store as soon as possible.
Orders that have not been processed or dispatched may be eligible for cancellation. If an order has already been dispatched, the return process may apply.
Approved cancellation refunds will be issued to the original payment method, subject to the applicable refund processing time.
8. Non-Returnable Situations
A return may be declined where a product is outside the applicable return period, or has been damaged through misuse, unauthorized modification, resizing, water exposure beyond the watch’s stated water resistance, or handling contrary to the manufacturer’s instructions, to the extent permitted by applicable law.
These limitations do not exclude any rights or remedies for defective or non-conforming goods under applicable law.
9. Shipping Region
Nova Crown accepts eligible return requests for orders delivered in the United States. Returns and refunds are handled according to this policy and applicable federal and state laws.
10. Contact Information
For questions about returns, refunds, or cancellations, please contact us:
Website: https://novacrown.store
Email: info@novacrown.store
Phone: (+1) 541-286-7792
Address: 713 Lemon St, Vallejo, CA 94590
Our customer support team will assist you with return eligibility, return instructions, and refund status.
Nova Crown is committed to transparent return procedures, clear communication, and fair customer service.